Complaints
Complaints and Feedback
Tell us what is working and what needs to change. Care Roots welcomes feedback, concerns, and complaints from participants, families, carers, workers, and support coordinators.
How to complain
Make a Complaint
You can contact Steven Page by phone on 1300 328 039, mobile on 0406 723 347, or email at info@careroots.com.au.
What happens next
We aim to acknowledge complaints promptly, listen respectfully, gather relevant information, agree on next steps where possible, and keep you informed about progress and outcomes.
No disadvantage
Making a complaint will not negatively affect a participant’s right to receive respectful support from Care Roots.