Privacy
Privacy Policy
How Care Roots handles personal information, including enquiry details and sensitive disability or health information shared with us.
How we handle information
This page explains how CARE ROOTS PTY LTD collects, uses, stores, and protects personal information. This policy should be reviewed against current Australian Privacy Principles and any applicable NDIS provider obligations before public launch.
Collection
Information we collect
We may collect names, contact details, suburb, NDIS-related information, support needs, communication preferences, and information provided through forms, phone calls, emails, referrals, or service discussions.
Use
How we use information
We use information to respond to enquiries, plan and deliver services, communicate with participants and authorised representatives, manage safety and quality, meet legal obligations, and improve our services.
Sharing
Sharing information
We only share information where needed for service delivery, with consent, where authorised representatives are involved, with relevant providers or professionals, or where required by law or safety obligations.
Your rights
Access, correction, and complaints
You can request access to your information, ask for corrections, or raise a privacy concern by contacting Steven Page at info@careroots.com.au or 1300 328 039.
Privacy contact details: 1300 328 039, 0406 723 347, info@careroots.com.au, 252 St Paul Terrace, Valley QLD 4169.
